TERMS & CONDITIONS OF USE
These terms apply to all orders and purchases made through the online store www.nordicsauna.lv (hereinafter – Online Store), owned and operated by SIA "Nordic Wellness".
The Online Store reserves the right to make changes or updates to these terms at any time without prior notice. Any changes take effect from the moment they are published on the website.
USER RESPONSIBILITIES & RIGHTS
User Definition
A user of the Online Store is any individual who places an order via the website.
User Responsibilities
Before placing an order, the user must review these terms and familiarize themselves with ordering procedures, delivery costs and times, payment methods, and especially the terms for made-to-order products.
The user is responsible for the accuracy of all information submitted and for their actions on the platform.
Any actions that may compromise the security of the Online Store system are prohibited. In the case of violations, SIA "Nordic Wellness" reserves the right to suspend services unilaterally, without prior notice.
User Rights
The user has the right to cancel an order by contacting info[at]nordicsauna.lv, provided the order has not yet been processed or shipped.
The user has the right to return products purchased from the Online Store within 14 days in accordance with consumer protection laws.
Returns do not apply to products made to individual specifications. These are marked in the Online Store with "⏳ MADE TO ORDER".
If a product is defective or damaged, the user has the right to return or exchange it. In such cases, please contact us as soon as possible at info[at]nordicsauna.lv.
Return shipping costs for defective or damaged items will be covered by us.
RIGHT OF WITHDRAWAL
You have the right to withdraw from the purchase and return the product within 14 days of receiving it. Please note:
- Products may be inspected but not used.
- The original packaging and full set of accessories must be preserved and undamaged.
- Items with visible signs of use or damaged packaging may not be accepted for return.
Return shipping is covered by the customer. Items may be returned via Omniva parcel locker or delivered in person to the Nordic sauna showroom at Duntes iela 7, Riga.
Products marked "⏳ MADE TO ORDER" cannot be returned, except in the case of a defect.
PRIVACY & DATA PROCESSING
By placing an order through the Online Store, the user agrees that their personal data will be processed by SIA "Nordic Wellness" in accordance with applicable data protection laws and the Online Store's privacy policy.
FINAL NOTE
The Nordic sauna team is always here to help — whether you have questions, need recommendations, or want assistance in choosing the perfect products for your sauna experience.
If you have any questions, feel free to contact us at: info[at]nordicsauna.lv
By using our Online Store, you confirm that you have read and agree to these terms and conditions ✅